Terms of Service

1. Acceptance of Terms

These Terms of Service (the "Agreement") constitute a legally binding agreement between you ("User", "you", or "your") and IMPRESSIONSDIRECT360 LLC, a Missouri limited liability company ("Company", "we", "us", or "our").

By accessing, registering for, or using our website, QR code generation tools, landing page builders, API, or any related services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree to these terms, you must immediately discontinue use of the Services.

2. Description of Services & Usage Rights

We grant you a limited, non-exclusive, non-transferable, and revocable licence to use our Services for your personal or internal business purposes, subject strictly to this Agreement. We reserve the right to modify, suspend, or discontinue any part of the Services at any time without notice or liability.

3. User Obligations & Conduct

You covenant and agree that you shall NOT use the Services to:

• Generate QR codes or links directing to malware, phishing sites, or illegal content.
• Infringe upon the intellectual property, privacy, or publicity rights of any third party.
• Distribute hate speech, violent content, or harassment.
• Attempt to reverse engineer, decompile, or hack our platform.

Violation Protocol: We reserve the right to investigate and prosecute violations of any of the above to the fullest extent of the law. We may involve and cooperate with law enforcement authorities in prosecuting users who violate this Agreement.

4. Payment Terms & No Refund Policy

Subscriptions are offered on a monthly or an annual billing term, and all subscription fees are billed in advance for the term selected. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE. We do not offer refunds/credits for partial months or partial years of service, upgrade/downgrade refunds, or refunds for time unused with an open account.

Cancellation. You may cancel your subscription at any time from your billing page, with no notice period and no cancellation fee. Cancellation takes effect at the end of the billing period already paid for: your plan and its benefits remain active until the date the subscription would next have renewed, after which the account moves to the Free plan. Cancelling does not entitle you to a refund of any fees already paid, whether for a monthly or an annual term.

4A. Hosted Email

Hosted email is supplied through Tucows/OpenSRS. You must control the domain, publish the DNS records shown in your account, keep your mailbox password secure, and use the service lawfully. New mailboxes can have temporary outbound sending limits imposed by the provider to reduce abuse.

We create a mailbox only after Stripe confirms an active subscription. A past-due, unpaid, or cancelled subscription may suspend mailbox access. Before a subscription ends, export any mail you need to retain. DNS changes, provider maintenance, spam filtering, third-party mail systems, and the public internet can affect delivery, so no particular message delivery time is guaranteed.

4B. Website Launch Hosting

Website Launch Hosting is a separate $3 monthly subscription for one published website, one Company-provided subdomain, managed HTTPS on supported infrastructure, and up to 500 MB of website workspace storage. Domain registration, custom domains, Qwen Website Studio, email, taxes, and merchant-payment services are not included unless the checkout page expressly says otherwise.

The Company-provided subdomain is licensed for use while the subscription remains active; it is not a domain name that you own or can transfer. You retain your rights in the website content you supply and may export the portable HTML made available by the Service. You are responsible for retaining your own copy before cancellation or suspension.

Cancellation takes effect at the end of the paid billing period. After entitlement ends, the published site may be unpublished and its Company-provided address may later be released. Managed HTTPS is issued and renewed by our hosting infrastructure while a supported site is published; it is not a separately sold certificate and does not guarantee that customer content is safe, lawful, or free from vulnerabilities.

Fair-use and acceptable-use limits apply. We may restrict abusive traffic, malware, phishing, unlawful content, attempts to bypass storage limits, or activity that threatens the platform or other customers. This plan has no uptime service-level agreement or service credits.

5. Intellectual Property Rights

The Services, including but not limited to the "ImpressionsDirect360" name, the "Vibrant Violet" trade dress, logos, source code, and algorithms, are the exclusive property of the Company and are protected by United States and international copyright, trademark, and trade secret laws.

6. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL IMPRESSIONSDIRECT360, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER.

Liability Cap: Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us for the Service during the six (6) month period prior to any cause of action arising, or $100.00 USD, whichever is less.

8. Indemnification

You agree to defend, indemnify, and hold harmless ImpressionsDirect360 and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Service; (ii) your violation of any term of this Agreement; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right.

9. Governing Law & Venue

This Agreement shall be governed by and construed in accordance with the internal laws of the State of Missouri without giving effect to any choice or conflict of law provision or rule.

Venue: Any legal suit, action, or proceeding arising out of, or related to, this Agreement or the Services shall be instituted exclusively in the federal courts of the United States or the courts of the State of Missouri, in each case located in the City of St. Louis. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

10. Dispute Resolution

Mandatory Arbitration: At Company's sole discretion, it may require You to submit any disputes arising from the use of these Terms of Service or the Website, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying Missouri law. The seat of arbitration shall be St. Louis, Missouri.

11. Class Action Waiver

YOU AND IMPRESSIONSDIRECT360 AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

12. Severability

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Headings are for reference purposes only and do not limit the scope or extent of such section.

13. Managed Microsoft 365 Services

Sections 1 through 12 above describe the self-serve ID360 Studio product. This Section 13 adds the terms that apply when you also buy the managed Microsoft 365 service ("Managed Services") from IMPRESSIONSDIRECT360 LLC, a Missouri limited liability company, of 701 Market St Ste 110 #2008, Saint Louis, MO 63101-1824. Sections 1 through 12 continue to apply to the Managed Services; where they conflict with this Section 13, this Section 13 governs for the Managed Services.

13.1 Scope of the Managed Services

Under the Managed Services we administer the Microsoft 365 tenant you invite us into, and we build and operate the automations you enable. That is the whole of it: administration of your tenant, the automations you approve, and the ID360 AI assistant. It is a separate service from the Studio product covered by the rest of this Agreement, it is bought on a separate plan, and buying one does not give you the other except where your plan says a Studio tier is included.

13.2 Access and Consent

Your own Microsoft 365 administrator consents to a single named ID360 application from inside your own Microsoft admin center. There is no shared administrator account and no password of yours in our hands. What that consent grants is broad, and the first three points below are the ones to read before you grant it.

• The permissions are tenant-wide, not scoped to the mailboxes you nominate. The application holds Microsoft Graph application permissions, and application permissions are not limited to particular mailboxes or sites. They are: Mail.ReadWrite, Mail.Send, Calendars.Read, Sites.ReadWrite.All, and User.Read.All. Once your administrator consents, the application can technically read and write mail in every mailbox in your tenant, send as those mailboxes, read every calendar, read and write every SharePoint site, and read your user directory — whether or not an automation of yours points at any of it. We point the automations only at the mailboxes and sites you nominate, but that is our configuration choice, not a boundary Microsoft is enforcing on us.
• It is one fixed set, identical for every customer. Those five permissions are not assembled per customer and are not agreed with you during onboarding; buying fewer automations does not shrink them. They appear on Microsoft's own consent screen before your administrator approves anything, and that screen — not any page of ours — is the authoritative statement of what you are granting.
• You can narrow it yourself, and we will help you do it. The boundary Microsoft does enforce is an ApplicationAccessPolicy, which you create in your own tenant and which restricts our application to a named group of mailboxes. We recommend putting one in place before go-live and will walk your administrator through it. Two limits on it, stated plainly: it covers Exchange only — mail and calendar — and because it lives in your tenant it is yours to create and keep current. There is no equivalent restriction on SharePoint or OneDrive today. Narrowing our file access to named sites would need the Sites.Selected permission in place of Sites.ReadWrite.All, and we have not built that. Until we do, our SharePoint reach is tenant-wide, and the only ways to limit it are to decline consent or to revoke it.
• The consent has no expiry date. It stays in place until you withdraw it. We will not describe our access to you as delegated administration, time-boxed, or expiring, because today it is none of those things.
• Granular delegated administration (GDAP) is created through Microsoft Partner Center. Our reseller enrolment with Microsoft has not completed, so GDAP is not in place and we will not claim it is.
• You may revoke at any time, from your own admin center, without notice to us, an explanation, or a support ticket. Access ends the moment you do.
• Revocation ends the Managed Services. Automations stop running and we cannot perform the work, because the access the work depends on is gone. Revoking access is not the same as cancelling your subscription — to stop billing, cancel under Section 4 and Section 13.7.
• What we record is what the automations did — not every time a person here opens your tenant. Each action an automation takes is written to a record on our servers, and you can read it yourself in your dashboard, under Microsoft 365 — it lists what each automation did and when. Ad-hoc access by one of our people, such as an engineer looking into a support ticket you raised, is not separately logged by us. The record of that is Microsoft's own audit log inside your own tenant, which is yours to read and which we cannot edit.

13.3 Your Licences and Your Responsibilities

You buy and own your Microsoft 365 licences in your own name, directly from Microsoft or from a reseller of your choosing. We do not resell Microsoft licences. What you pay us for is management, automation, and the assistant — not licences, and not Microsoft's services themselves.

You are responsible for:

• Keeping your Microsoft licences current and paid for. If they lapse, the tenant we manage stops working and so do we.
• The accuracy and lawfulness of what you ask us to automate — the rules, the recipients, the data sources, and the content that flows through them.
• Your own administrator accounts, including keeping multi-factor authentication switched on for them.
• Telling us promptly when staff leave or change roles, so that access, mailboxes, and automations can be changed to match. We cannot know this before you tell us.

13.4 What We Do and Do Not Do

• We act on your instruction, inside your tenant, within the permissions you granted. We do not use your tenant, your data, or your content for any purpose other than delivering the Managed Services to you.
• We are not Microsoft. We are an independent company. We are not Microsoft's agent, we do not speak for Microsoft, and we cannot bind Microsoft to anything. Microsoft's own terms and service levels govern your Microsoft services, and a Microsoft outage, price change, or policy change is not within our control.
• We do not resell Microsoft licences today, and we do not promise that any of Microsoft's own commitments to you are ours.
• The vendors that can touch your data on our behalf are published as a live list at /trust/subprocessors. That page, not this one, is the current list.

13.5 Automations and AI

• Automations act automatically. Once you enable one, it runs against your data as configured, without a person checking each run. That is the point of them, and it is also the risk: an automation configured against the wrong list or the wrong rule will do the wrong thing quickly and repeatedly. You approve the configuration; ask us and we will change or pause any automation.
• AI output is generated, and must be reviewed by a person before it is relied on. It can be confidently wrong. Do not act on a summary, a draft, or a lookup produced by ID360 AI without a person reading it first.
• Replies drafted by the assistant are left unsent. A person on your side decides whether to send them.
• The website designer uses Qwen 3.8 Max through Vercel AI Gateway with zero-data-retention routing required; the storefront assistant, logo prompts, and content tools use Google's Gemini paid tier.
• There are two separate allowances and it is worth knowing which is which. Your managed plan includes a monthly allowance of AI actions, and every model call counts as one against it — including the calls your automations make on their own, which for most customers is the larger share of the total. The Studio tools bundled with your plan are metered separately, against the Studio allowance, and there the heavier operations are weighted: a chat turn, a summary or a caption counts as one, refining a website counts as five, and building a website or generating an image counts as ten. Both allowances reset at the start of each calendar month and both are shown in your dashboard, so you can see where you actually are rather than estimating.

13.6 Support

Support runs during published business hours: Monday–Friday, 9:00 AM – 6:00 PM Central. Reach us at support@impressionsdirect360.com or +1 (314) 339-4936. First-response targets are set by your plan: Launch, 8 business hours; Growth, 4 business hours; Scale, 2 business hours. A response target is the time we aim to reply in, counted in business hours, not the time to a fix.

We do not offer 24/7 coverage, and outside business hours there is no on-call rota. We do not offer an uptime guarantee. Where your plan lists an automation uptime figure, it is a target we operate to, not a contractual service level: it carries no service credits, and we do not yet run the monitoring that would back a guarantee.

13.7 Termination and Offboarding

Either of us may end the Managed Services engagement. Cancel anytime. No notice period, no cancellation fee. When you cancel, nothing switches off early: your plan benefits stay active until the date your subscription would have renewed — the end of the month or year you've already paid for. All payments are non-refundable, including partial months, partial years, and unused time on an open account. We may end the engagement on reasonable written notice, or immediately for non-payment or for a breach of this Agreement.

On termination we stop accessing your tenant, and you withdraw the application consent from your own admin center — we will ask you to, so that nothing of ours is left standing in your Microsoft environment. Automations we ran on our own infrastructure stop and are decommissioned.

Your mail, your documents, your sites, and your accounts stay where they already are: in your own Microsoft 365 tenant, which is yours. We do not delete them, and we do not hold anything of yours back to encourage you to stay. What we do hold is our own operational record of what the automations did — the record described in Section 13.2, which includes details drawn out of the mail they processed. The Data Processing Addendum in our Privacy Policy lists exactly what those rows contain, where they are held, how long we keep them, and how to ask us for a copy or for deletion.

13.8 Disclaimers and Limitation of Liability

The disclaimer of warranties in Section 6 and the limitation of liability and liability cap in Section 7 apply to the Managed Services in full. In addition, and without widening either of those sections:

• We are not responsible for the availability, performance, or acts of Microsoft or of any other vendor listed at /trust/subprocessors.
• We are not responsible for the results of an automation faithfully executing a configuration you approved, or for loss arising from reliance on AI output that was not reviewed by a person as required by Section 13.5.
• We hold no security certifications. We have no SOC 2 report, no ISO 27001 certification, and no HIPAA attestation. Card payments are handled by Stripe, and any PCI compliance in that flow is Stripe's. Our vendors' certifications are theirs and are not ours to claim.
• This Agreement gives you no indemnity from us and no insurance-backed cover, and we make no representation about insurance. Section 8 sets out your indemnity to us; there is no equivalent running the other way.
• We do not provide legal, tax, or regulatory compliance advice. Deciding which rules apply to your data, and whether this service meets them, is yours to do — with your own advisers.